Website Maintenance

Website Design Co. a top website maintenance services company, helping businesses across the globe improve the performance and security of their websites. Whether you’re looking for a monthly, hourly, or after-hours website maintenance plan, eBucket provides the experience and expertise your company demands.

WEB MAINTENANCE SERVICES BUILT FOR YOUR BUSINESS

With every online search, 50 percent of users discover a new company, product, or service. They visit your website, explore your products, browse your services, and get a first impression of your business. That first impression can make or break your company’s next sale.

For businesses today, this fact makes website maintenance a top priority.

As your partner, eBucket provides your company with a custom and comprehensive website maintenance plan that helps your business deliver a fast, secure, and seamless online experience. Plus, as a full-service digital marketing agency, we offer turnkey solutions for maximizing your site’s performance.

Learn how our award-winning team of developers, designers, and digital marketers can maintain and improve your website by browsing our web maintenance service plans and prices below. Or, contact us online to tell us about your business.

We get it — sometimes you want to speak straight to the source. To speak with an maintenance specialist, feel free to give us a call at

Or give us a call at:

082 999 9999

OUR WEB MAINTENANCE PLANS

Plan 1

Monthly Investment
R499PM
Billed Monthly

Security Patch & CMS Plan

• 1 Website Update per Month
• Design or Development Hours  @ R250 per hour
• Quarterly CMS Security patches
• Annual CMS Version Upgrades
• Monthly Security Scan
• Urgent CMS support/restore if website is hacked

• Monthly full-site backup and storage at 3rd party location (for easy restore)
• Online customer support system
• Turnaround Time – Clients on maintenance plans receive priority issue ticketing
• WordPress CMS quarterly upgrades/security patches
• WooCommerce Support

Plan 2

Monthly Investment
R999PM
Billed Monthly

Full Web Maintenance Plan

• 3 Website Update per Month
• Design or Development Hours  @ R200 per hour
• Up to 2 hours of design or development time included per month
• Quarterly CMS Security patches
• Annual CMS Version Upgrades
• Weekly Security Scan
• Urgent CMS support/restore if website is hacked

• Monthly full-site backup and storage at 3rd party location (for easy restore)
• Online customer support system
• Turnaround Time – Clients on maintenance plans receive priority issue ticketing
• WordPress CMS quarterly upgrades/security patches
• WooCommerce Support

Plan 3

Monthly Investment
R1499PM
Billed Monthly

Full Web Maintenance Plan

• 5 Website Update per Month
• Design or Development Hours  @ R150 per hour
• Up to 4 hours of design or development time included per month
• Quarterly CMS Security patches
• Annual CMS Version Upgrades
• Daily Security Scan
• Urgent CMS support/restore if website is hacked

• Monthly full-site backup and storage at 3rd party location (for easy restore)
• Online customer support system
• Turnaround Time – Clients on maintenance plans receive priority issue ticketing
• WordPress CMS quarterly upgrades/security patches
• WooCommerce Support

HOURLY WEBSITE MAINTENANCE PACKAGES

If your company doesn’t need the routine maintenance of a monthly package, we also offer web maintenance services on an hourly basis. These plans include the same deliverables as our monthly package, but you’re charged an hourly rate.

Browse our hourly website maintenance plans and prices:

DESIGN & SUPPORT

• Billed in 60-min. increments
• Minimum Service Request – 1 Hour
• Online Customer Support System

R250 PER HOUR

INTERNET MARKETING

• Billed in 60-min. increments
• Minimum Service Request – 1 Hour
• Online Customer Support System

R500 PER HOUR

DEVELOPMENT

• Billed in 60-min. increments
• Minimum Service Request – 1 Hour
• Online Customer Support System

R500 PER HOUR

*All plans are subject to service provider approval. Customers, who exceed their allotted max tickets per plan more than three times a year, will be automatically updated to the next plan tier.

 

WHAT DO WEBSITE MAINTENANCE SERVICES INCLUDE?

Whether you’re partnering with eBucket for blog posts, product descriptions, online guides, or long-form content, we customize your strategy and deliverables to your business — it’s how we’ve driven more than R3.5 million in revenue for our clients.

As a part of our website maintenance services, your company receives access to the following:

 

REGULAR UPDATES

With regular updates, which happen during business hours, our team of developers keeps your website functional and secure for users. Whether you’re looking to add new images, delete page copy, or modify a link, our website maintenance services offer what you need.

For a quick summary, here are some examples of updates included in our packages*:

Text: Additions or deletions.
Photos: Additions, deletions, and basic retouching.
Pages: Additions or deletions using existing page design.
Navigation: Basic navigational changes (add, move, or delete an item in the navigation).
File downloads: Additions or deletions of PDFs and other documents.
Videos: Insertion or deletion of a pre-edited video.
Links: Additions or deletions.
Color and background images: Changes or replacements.
If you have questions about regular updates, feel free to contact us online for more information.

*This is an example of services included in the website maintenance plans and is not a complete list.

 

TECH SUPPORT

As a part of our website maintenance plans, your company also receives access to our stellar tech support. With the expertise of our development team, your business can get help with a variety of challenges, like setting up email.

In addition to tech support, your company can also submit a consulting request as a part of your website maintenance services. Whether you have questions about creating a new contact form or adding a new page to your navigation, our talented team can provide your business with a helpful perspective.

 

WORDPRESS MAINTENANCE

Many businesses use WordPress as their CMS, which is why our website maintenance plans include WordPress support. As a part of your package, our team takes care of WordPress upgrades and security patches for your company.

Keep in mind that only our “Progressive” and “Enterprise & Ecommerce” website maintenance packages include WordPress maintenance. If you select “Up & Coming,” you will not have access to these critical quarterly upgrades.

 

PROMISED TURNAROUND TIME

We recognize the essential role of your website, which is why our website maintenance services include promised turnaround times. Our turnaround times vary by your package, like monthly or hourly, and your plan, like “Progressive” or “Up & Coming.”

Our website maintenance services include promised turnaround times
As an example, “Progressive” plans include a max turnaround time of three business days. In comparison, “Up & Coming” plans have a turnaround time of five business days. Meanwhile, our hourly support plans include a full one-month refund if our partner can’t resolve the issue in 24 hours.

WHAT REGULAR UPDATES DO WEBSITE MAINTENANCE SERVICES INCLUDE?

When it comes to website maintenance services, companies often ask one question, “What do regular updates mean?” It’s an excellent question and can vary by website maintenance companies, which is why it’s important to ask.

Examples of typical website updates (included with our site maintenance packages) include:

 

OVERALL SITE IMPROVEMENTS

The best appraisal of your website’s performance comes from the people visiting your website, from customers to staff to leads. Questions, comments, complaints, and suggestions generated from site visitors provide invaluable feedback to improve your site. With routine website maintenance, you can use these suggestions to enhance your site and its online performance.

 

PRODUCT OR SERVICE UPDATES

As your company continues to grow, it’s inevitable that your products, services, and prices will change. That’s why businesses need a consistent schedule and process for updating old products, changing existing service prices, and more.

With website maintenance, you keep your company website current for users. This proactive step benefits your business in multiple ways, allowing you to provide the latest products, services, and rates to streamline the user shopping experience.

Regular updates provide shoppers with the latest product and service information
Consumers trust the Internet, and they also count on your website to provide the accurate information they need before contacting you or coming to your storefront. It is crucial that the information on your site is up-to-date, for this reason, and many more.

 

ONLINE SPECIALS

If you’re an ecommerce company, it’s essential to update your website with your latest sales, promotions, and more. Even if your company operates offline, you can offer specials online that drive users to call your team, visit your location, or schedule an appointment.

When your company provides special promotions, discount programs, and more, you keep your business competitive. Short-term and long-term sales initiatives require updates to your site. Website maintenance services enable you to strengthen your sales with unique offers for shoppers.

 

INTERACTIVITY MAINTENANCE

With ever-evolving technologies, a website begins to appear aged if the interactive components get neglected. If your site’s development pieces aren’t working on every browser and device, you will lose current and potential clients. Plus, you weaken your online reputation.

Outdated interactive features cause shoppers to leave your site, which stops you from earning additional clients and revenue
Issues with your website’s interactive features can also increase your bounce rate. This metric refers to the percentage of people that leave your site without visiting another page and often indicates that your website isn’t delivering on user expectations.

Website maintenance fine-tunes your site to ensure your site’s interactive features work. Even if these features become outdated and require replacement, website maintenance services can give your team an advance notification about this need.

Keeping all your website’s features operational help you market your products and services successfully.

WHAT DON’T WEBSITE MAINTENANCE SERVICES INCLUDE?

If you’re investing in website maintenance services for the first time (or switching providers), it’s essential to understand what your package includes. That way, your business can choose the best site maintenance plan for your company, as well as ensure you have the support you need.

For reference, here are a few examples* of what you won’t find with website maintenance services:

*This is an example of services not included in our website maintenance plans and is not a complete list.

 

NAVIGATION REDESIGN

If you’re looking to do more than add or remove a page from your navigation, then you need to look into web redesign services. With our redesign services, your company can receive a brand-new navigation bar that offers a fast and seamless user experience, which can result in happier visitors.

 

MEDIA CREATION

As a full-service digital marketing agency, our team can film videos, shoot photos, and more for your business. This service, however, does not come with our website maintenance services because it focuses on creating, rather than maintaining.

 

MEDIA EDITS

Our website maintenance services come with basic image retouching. If your company requires more extensive retouching or manipulation, whether for images, video, or audio, then you will need to pay an additional fee for those services.

 

SEO

With search engine optimization (SEO), you can improve the visibility of your website in search results, which can lead to more valuable traffic not only finding and visiting your site but also doing business with your company. It requires a separate strategy and dedicated team, however.

SEO can drive more valuable traffic to your site, which can lead to valuable sales
If your business wants to improve your website with any of the above features, we can help. Talk to your dedicated project manager or strategist about what you’re looking to change, and they can provide you with a custom quote.

 

CONTENT WRITING

As a part of your site maintenance, our developers can remove or add content supplied by your team. We cannot, however, develop, write, and publish new content for your website. If you’d like to take advantage of our website copywriting services, we feature a talented team of experienced writers.

 

NEW SITE FUNCTIONALITY

While our website maintenance plans ensure the functionality of your website, they do not include the development or implementation of new site functionality features. Our web design and redesign services, however, can help your business move forward with a site functionality project.

 

SITE REDESIGNS

No matter what you’re looking to redesign, from your entire website to a section of your website, your business will need to invest in redesign services. It’s incredibly uncommon for website maintenance services to include redesigns due to the time and resources required by the process.

 

INTERACTIVE FEATURES

You can add a variety of interactive or animated features to your website, from calculators to surveys. Implementing these features, however, require a substantial amount of development time, which is why interactive features need a separate investment.

LOOKING FOR WEBSITE DESIGN SERVICES?

Client Results

600+

Website Clients

Website Design Co. is the trusted choice when looking for a quality website design service, completed quickly and at an affordable price. More than 600 small businesses can’t be wrong. That’s how many businesses have chosen to work with us.

95%

Retention

We’ve managed to retain almost all our Website Design clients through the years with innovation, result driven ideas, high return on investment and most of all our customer service. Give us a try and you decide.

65%

Growth in Sales

Our study shows us a 65% increase in brand growth and sales from our clients that choose us for their web design and digital marketing roll outs. We understand business and know that all businesses need to turn a profit and grow.

Our Google Reviews

Service excellence and end Product is outstanding!

Devlin Pillay Avatar Devlin Pillay
1st March 2021

Great prices, fast turnaround time and very helpful with the final design. Final product was as expected. I will be a recurring client.

Chantél Stevenson Avatar Chantél Stevenson
5th October 2023

I've had many web developers but nobody understood the assignment like Asief did! He brought my vision and theme to life and I am extremely happy with the outcome. Furthermore he... read more

Sumaiyya Karim Avatar Sumaiyya Karim
12th February 2023

Great communication & Great time mangement. I got what I wanted in time. I would highly recommend to anyone.

Mpho Michelle Masoebe Avatar Mpho Michelle Masoebe
7th June 2022

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LEARN MORE ABOUT WEBSITE DESIGN CO

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A DIVISION OF EBUCKET PTY LTD (2012/068842/07)